How do I set up a custom domain (i.e.

  • We're working on an automated way to do this, coming very soon! For the time being, customers can email and we can help set up your custom domain within 1 business day.

How do I set customer order cutoffs?

  • Order cutoffs are specific to each delivery or pickup zone. Under a specific delivery or pickup zone, add in an order cutoff time. Customers will need to order by this time to get the next available service date. Any orders after this time will be pushed to the following service date available.

How do customers get charged for their orders? When they order or on the delivery or pickup date?

  • Orders are charged at the cutoff hour for the service zone, on the day of delivery or pickup. This ensures suppliers can modify weights, edit orders, or change dates.
  • When a customer places an order, they are pre-authorized, similar to how a gas station pump works. On the day of fulfilment, their charge is finalized.

When will I get paid for my orders?

  • Payouts for successful charges are deposited into supplier accounts within 2 business days. The first batch of payments upon store launch may take up to 5 business days for security and verification.

What types of emails do customers / I receive?
Customers will recieve the following emails (send from your support email):

  • Abandoned Cart Emails (occurs when items have been stagnant in cart for 2+ days)
  • On order refunds
  • On order modifications or cancellations
  • On order placement (confirmation email)

Suppliers will recieve the following emails:

  • On order modifications or cancellations
  • On order placement (confirmation email)
  • On order refunds
  • For exporting picklists
  • On inventory stock-outs
  • On order cutoff times (notifications on number of orders for upcoming date, by zone)

How are you different from Shopify?

  • Freshline is built from the ground up for farmers, butchers, and food businesses. See the full comparison here.